Frequently Asked Questions

Yes. Savannah Experiences Ltd is a fully registered company in Kenya and a licensed travel and events company operating under Kenya Tourism Board guidelines.

You can book directly through our website by clicking "Book a Tour", calling us at +254 140 606 556, or sending a WhatsApp message. We'll confirm your booking within 24 hours.

Absolutely. Most of our tours run on flexible dates. Contact us with your preferred travel date and group size and we'll confirm availability.

We accept M-Pesa (STK Push), debit/credit cards via Pesapal, and bank transfers. A 30% deposit is required to confirm your booking, with the balance due 7 days before travel.

Cancellations made 30+ days before travel receive a full refund minus a 10% admin fee. 15–30 days: 50% refund. Less than 15 days: no refund. Please see our full Terms & Conditions for details.

The Great Migration takes place between July and October — the best time for wildebeest river crossings. However, Maasai Mara offers excellent game viewing year-round due to its resident wildlife population.

Yes — all listed tour prices include park entrance fees, accommodation, meals as stated in the itinerary, transport, and professional guide services unless otherwise noted in the exclusions.

Yes! We specialise in corporate retreats, team-building activities, and MICE events. Contact us with your group size, budget, and preferred activities and we'll design a custom programme.

Kenya operates an East Africa Tourist Visa that covers Kenya, Uganda, and Rwanda for most nationalities. You can apply through the eCitizen portal (ecitizen.go.ke). We can help guide you through the application process.